The Berry Bon Bon Sweet Shop -

Berry's original lolly shop established in 1995

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Refunds

Every effort is made to accurately describe each product, however, colour and shape may differ to some degree, to the pictures provided on the website and we do not accept returns under these circumstances.

Our refund and returns policy lasts for 3 days prior to receipt of order. All claims must be made within 3 days of receipt

If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.

If your goods have arrived damaged please retain in the original packaging and send us a photo to info@theberrybonbon.com.au. All claims must be made within 3 days of receipt. While we do our best to take care that all goods will arrive safely, purchasing chocolates in the warmer months is at the risk of the customer.

Please choose carefully as we do not refund because you do not like the taste of a particular confectionery item.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@theberrybonbon.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

Need help?

Contact us at info@theberrybonbon.com.au for questions related to refunds and returns.

Monday - Sunday 10am - 5pm
Shop 3, 90 Alexandra Street, Berry NSW
tel: 02 4464 2278
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