Every effort is made to accurately describe each product, however, colour and shape may differ to some degree, to the pictures provided on the website and we do not accept returns under these circumstances.
Our refund and returns policy lasts for 3 days prior to receipt of order. All claims must be made within 3 days of receipt
If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.
If your goods have arrived damaged please retain in the original packaging and send us a photo to info@theberrybonbon.com.au. All claims must be made within 3 days of receipt. While we do our best to take care that all goods will arrive safely, purchasing chocolates in the warmer months is at the risk of the customer.
Please choose carefully as we do not refund because you do not like the taste of a particular confectionery item.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@theberrybonbon.com.au.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged.
Contact us at info@theberrybonbon.com.au for questions related to refunds and returns.
